Refund Policy | Rev One Trading

1. All Sales Are Final — No Refunds

ALL PURCHASES MADE THROUGH REV ONE TRADING LLC ("REV ONE," "COMPANY," "WE," "OUR," OR "US") ARE FINAL AND NON-REFUNDABLE. THIS INCLUDES, WITHOUT LIMITATION, ALL CHALLENGE ACCOUNT PURCHASES, INSTANT FUNDED ACCOUNT PURCHASES, SUBSCRIPTION FEES, RESET FEES, ADD-ON PURCHASES, AND ANY OTHER FEES OR CHARGES ASSOCIATED WITH THE SERVICES.

Once your payment has been processed and you have received login credentials or access to the simulated trading platform, no refund, credit, exchange, or reversal will be issued under any circumstances. This policy applies regardless of whether you:

Use or do not use the Services after purchase;
Pass or fail the evaluation challenge;
Violate the Trading Rules and have your Account terminated;
Experience technical difficulties or platform downtime;
Change your mind about the purchase;
Are dissatisfied with the Services for any reason;
Believe you were charged incorrectly (please contact support before initiating a dispute); or
Reside in a jurisdiction that may provide for cooling-off periods or other consumer refund rights, to the maximum extent permitted by applicable law.

By completing a purchase, you acknowledge and agree that you are purchasing access to a digital service that is delivered immediately upon payment processing, and you expressly waive any right to a refund, cooling-off period, or withdrawal right to the maximum extent permitted by applicable law.

2. Nature of Your Purchase

To be clear about what you are purchasing:

Challenge Accounts: You are purchasing access to a simulated trading evaluation program with a recurring monthly subscription. You are NOT making a deposit, funding a trading account, or investing capital.
Instant Funded Accounts: You are purchasing a one-time license to access a simulated funded trading account. You are NOT depositing funds or opening a brokerage account.
Add-Ons: You are purchasing optional feature modifications to your evaluation or funded account. These are digital service enhancements delivered at the time of purchase.
Resets: You are purchasing a fresh start on your evaluation. The original purchase remains non-refundable.

All purchases are for digital services and simulated trading access. No real capital is placed at risk. No actual market transactions are executed. There is nothing to "return" because no physical or financial product has been delivered — you have purchased access to a service.

3. Recurring Subscriptions

Challenge Account purchases are recurring monthly subscriptions that will automatically renew and charge your payment method on file each billing cycle until canceled.

You may cancel your subscription at any time through your Account dashboard or by contacting support at support@revonetrading.com. Cancellation will take effect at the end of the current billing period. No partial refunds, prorated credits, or refunds for unused portions of a billing period will be issued.

It is your sole responsibility to cancel your subscription before the next billing cycle if you no longer wish to be charged. Failure to cancel before renewal is not grounds for a refund.

4. Chargeback and Dispute Policy

FILING A CHARGEBACK, PAYMENT DISPUTE, OR CLAIM WITH YOUR BANK, CREDIT CARD COMPANY, PAYMENT PROCESSOR, OR ANY OTHER FINANCIAL INSTITUTION IN CONNECTION WITH A LEGITIMATE CHARGE FROM REV ONE IS A VIOLATION OF THIS POLICY AND THE TERMS OF SERVICE.

If you file a chargeback or dispute for a legitimate charge, the following consequences will apply immediately and without further notice:

Permanent ban: Your Account and all associated accounts will be permanently terminated and you will be permanently banned from all Rev One Services.
Forfeiture of all pending payouts: Any pending, accrued, or future GlassPay payouts will be immediately and irrevocably forfeited.
Forfeiture of all account access: All Challenge Accounts, Funded Accounts, and any other active accounts will be immediately terminated with no compensation.
Collection action: Rev One reserves the right to pursue all available legal remedies, including but not limited to collection of the disputed amount, associated chargeback fees, administrative costs, attorney's fees, and damages.
Reporting: Rev One may report fraudulent chargeback activity to applicable fraud databases, payment processors, and law enforcement authorities.
Industry sharing: Rev One may share information about fraudulent disputes with other proprietary trading evaluation firms for fraud prevention purposes.

If you believe a charge is unauthorized or incorrect, you MUST contact Rev One support at support@revonetrading.com BEFORE initiating any dispute with your financial institution. We will investigate and resolve legitimate billing errors promptly. Filing a chargeback without first contacting us will be treated as a violation of this Policy regardless of the underlying reason.

5. Promotional Offers and Free Trials

From time to time, Rev One may offer promotional pricing, discount codes, giveaways, or free trial access. These offers are subject to the following conditions:

Promotional offers are non-transferable, cannot be combined with other offers, and may be limited to one per person, household, or payment method.
Free trial or promotional access may convert to a paid subscription at the end of the promotional period. It is your responsibility to cancel before the promotional period ends if you do not wish to be charged.
Promotional pricing does not entitle you to a refund of the difference if prices subsequently decrease.
Rev One reserves the right to revoke promotional offers if obtained through fraud, abuse, or violation of the applicable terms.
Refund requests based on promotional offer confusion, misunderstanding, or failure to cancel a trial will not be honored.

6. Challenge Fee Rebate Program

Rev One may, at its sole discretion, offer a challenge fee rebate to eligible Funded Account holders as a reward for successful completion of the evaluation process. If offered, the rebate will be subject to the following conditions:

The rebate amount, timing, and eligibility criteria will be specified in the applicable program documentation and may change at any time.
The rebate is not a refund. It is a performance-based reward that is contingent upon maintaining a Funded Account in good standing and meeting all applicable conditions.
The rebate will be included with a qualifying GlassPay payout cycle, not issued as a separate payment.
The rebate is forfeited if the Funded Account is terminated for any reason, including Trading Rule violations, before the rebate is distributed.
The rebate program may be modified, suspended, or discontinued at any time in the Company's sole discretion.

7. Limited Exceptions

Rev One may, in its sole and absolute discretion, consider exceptions to this no-refund policy only in the following extremely limited circumstances:

Duplicate charges: If you are charged more than once for the same purchase due to a verified system error, Rev One will reverse the duplicate charge upon verification.
Unauthorized transactions: If your payment method was used without your authorization due to fraud (not involving your negligence), Rev One will work with you and your financial institution to resolve the issue. You must report unauthorized transactions within seventy-two (72) hours of the charge.

Any exception granted is at the Company's sole discretion and does not create a precedent, right, or expectation for future exceptions. All exception requests must be submitted in writing to support@revonetrading.com within seventy-two (72) hours of the applicable charge.

8. Consumer Protection Notice

Certain jurisdictions may provide consumers with statutory rights that cannot be waived by contract, including cooling-off periods or other refund rights. To the extent that any provision of this Policy conflicts with mandatory consumer protection laws in your jurisdiction, the mandatory law will apply only to the minimum extent required. Nothing in this Policy is intended to limit or exclude any rights that cannot lawfully be limited or excluded.

If you reside in a jurisdiction with mandatory refund or cancellation rights, please contact support@revonetrading.com for jurisdiction-specific information before making a purchase.

9. Acceptance of This Policy

By completing any purchase through the Services, you acknowledge and confirm that:

You have read, understood, and agree to this Refund & Dispute Policy in its entirety;
You understand that all sales are final and non-refundable;
You understand the consequences of filing a chargeback or payment dispute;
You understand that you are purchasing access to a digital service, not making a deposit or investment;
You accept full responsibility for managing your subscription and canceling before renewal if you do not wish to be charged; and
You waive any right to a refund, cooling-off period, or withdrawal right to the maximum extent permitted by applicable law.

If you do not agree with this Policy, do not make any purchase through the Services.

10. Changes to This Policy

We reserve the right to modify this Refund & Dispute Policy at any time. Updated versions will be posted on the Platform with a revised effective date. Your continued use of the Services or any subsequent purchase after changes are posted constitutes your acceptance of the updated Policy.

11. Contact Us

If you have billing questions, believe you have been charged in error, or need assistance with a subscription cancellation, please contact us BEFORE initiating a dispute with your financial institution:

Rev One Trading LLC

1912 Capitol Ave Ste 500

Cheyenne, WY 82001

Email: support@revonetrading.com

Website: revonetrading.com

We are committed to resolving billing issues promptly and fairly. Please give us the opportunity to address your concern before taking any other action.